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Terms and Conditions, Privacy Policy

Terms and Conditions (last updated: July 20th 2012)

Conditions of Use

These Terms and Conditions apply to all transactions made through or directly related to this website. Please read them carefully and ensure you agree with them before placing an order. Your statutory rights are not affected.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the website unless otherwise indicated. You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones. These terms supersede all previous business agreements.

The Kickass-Kombat.com website is provided to you as a courtesy service for your personal use subject to these Terms and Conditions. By using the Kickass-Kombat.com website you agree to be bound by these Terms and Conditions.

The text, graphics, video, audio, software and any other materials served from this website are owned by Kickass-Kombat.com and/or our suppliers. Anyone is entitled to view this website or print pages of this website for the purpose of placing an order with Kickass-Kombat.com. In addition search engines are permitted to index and redisplay content from this site when in accordance with our robots.txt policy and in the spirit of providing non-critical, unfiltered, free and open access. Any other use is prohibited without Kickass-Kombat.com's explicit consent.

Please note that actual products may differ from the photographs shown on this website as pictures are for illustrative purposes only.

Though we very rarely exercise it, we reserve the right not to do business with any individual, group or company at our absolute discretion.

Payment

All payments are made through one of our online payment processors, or Bit-Pay unless by prior arrangement.

We accept payment in any of 6 currencies: USD (United States Dollar), BTC (Bitcoin), EUR (Euro), JPY (Japanese Yen), GBP (British Pound) or AUD (Australian Dollar).

Some items may be unavailable to purchase through one or more of our online payment processors. We will advise you of this when restricted items are added to your online basket and/or when you proceed to checkout. See Restricted Items below.

You will have the opportunity to check and correct any input errors in your order up until you proceed to checkout.

After you submit an order we will give you an order reference number and details of the products you have ordered. We will also send the same details to you in an e-mail acknowledging receipt of your order. Please note that this e-mail is an acknowledgement, not acceptance of your order.

Prices, offers and products are subject to availability. If something becomes unavailable we may offer you an alternative or cancel the item from your order.

We try very hard to ensure that all information on this website is accurate. However, very occasionally, errors can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) even if you have received your order confirmation email. We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund for the cancelled items.

Shipping

All prices shown include shipping to any worldwide destination*, unless otherwise indicated.

Goods can only be sent to the purchaser's payment/billing address except by prior arrangement.

Insurance is optional and not included as standard - please request the insurance price if it is required.

Items shipped from within the same country or state are sent by priority mail where possible.

Items shipped internationally are shipped by airmail where possible.

Recorded/signed-for/guaranteed time limited delivery can be organised at an additional cost.

We aim to dispatch your items within 48 hours of receipt of cleared payment (excluding weekends and public holidays).

Collection of items is not possible.

*Items, including collectibles, that can be classed as weapons are not shipped to countries currently under arms embargoes imposed by the UN, EU, or OSCE. In addition we do not send restricted items to countries under other internationally agreed restrictions for the maintenance of regional peace and stability. We do not send restricted items to: Armenia; Azerbaijan; Benin; Burkina Faso; Burma; Cape Verde; China; Congo, Democratic Republic of the; Cote d'Ivoire; Eritrea; Gambia, The; Ghana; Guinea; Guinea-Bissau; India; Iran; Iraq; Korea, North; Lebanon; Liberia; Libya; Mali; Niger; Nigeria; Pakistan; Senegal; Sierra Leone; Somalia; Sudan; Syria; Togo; Uzbekistan; Zimbabwe. See partial list of current arms embargoes.

Returns and Refunds

Goods are not supplied on a trial basis or on a 'use or return' basis.

All items are inspected thoroughly for defects before dispatch. All items are sent out in new and pristine condition when they leave us unless the item is a second and has been clearly sold as such.

Any item damaged in transit can usually be investigated by your local postal services. You may be required to make a claim with your country's or state's postal services as we may be unable to do this for you.

In the interests of health and hygiene, under no circumstances can we refund or exchange clothing items including tabi, tabi socks, gi or T-shirts that have been worn or tried on. We do not want to risk transmitting diseases such as fungal infections, verucca, athlete's foot, ringworm, scabies, or other infectious/contagious pathogens to our customers. Refunds and exchanges can only be made for goods that are returned in the original packaging, unused, unworn and unwashed. We trust you understand this situation and similarly would not want to receive previously worn items yourself.

We do not refund items where you have made a mistake when ordering, such as you ordering the wrong sizes or quantities. Please check our size guides and your online basket contents carefully before checkout.

Items may be returned for a refund or exchange if we make a mistake with your order.

A returns authorization number must be obtained before returning any goods. Failure to do so will delay the process and could result in items being rejected. The goods must be returned to the address given on issue of the returns authorization number.

If returned goods are incomplete, and/or care has not been taken to keep the goods in pristine unused condition while in your possession and/or care has not been taken to send the goods in adequately secure and protective packaging then a fee may apply dependent upon any damage or loss to the goods.

Refunds will be made to the original account or credit/charge/debit card the goods were purchased on or in the case of a Bitcoin payment to the original person/group/company who issued the Bitcoin payment as applicable. Outgoing delivery charges will be deducted from the amount refunded.

Refunds are typically in the original payment currency using the comparative value of the current exchange rate against GBP at the time a refund is issued as opposed to the original exchange rate against GBP at the time the order was placed.

No returned goods will be accepted unless previously agreed with Kickass-Kombat.com and are accompanied by a returns authorization number. Returns under complaint must indicate invoice number and the Kickass-Kombat.com reference number.

All other refunds are made at our discretion and may be liable for an administration charge of 30% of the total invoice price.

Your Right to Cancel

For private consumer sales in the European Union only, you have the right to cancel an order within 7 working days of receipt of goods. This right does not apply to certain items such as personalized/customized products, special ordered goods, or DVDs, CDs, or books that have been opened. This right ends on the expiry of 7 working days after the day on which you receive the goods. The cancellation must be made by a letter, fax or e-mail. You must obtain a returns authorization number and follow the same returns procedure as outlined above under Returns and Refunds. It is your responsibility to return any such items in pristine unused condition along with their original packaging. You will be wholly responsible for the return of the goods and any associated costs of return. We will refund your money within 30 days of your notice of cancellation. Please note that after 7 working days of receiving the goods your right to cancel under these Regulations will be revoked. Please also note that these rights apply to private consumer sales in the EU only, and are additional to those which relate to faulty or misdescribed goods.

Undelivered Items

If your postal service fails to deliver your item, except in the circumstances outlined below, we will replace the item and send it out again.

Please note that most postal services do not deem a parcel lost until 21 days after shipping.

Please report undelivered items to us within 60 days of your order. After this timeframe we/you may be unable to initiate a claim with the relevant postal service. Any non-delivered items reported to us after this timeframe closes cannot be sent again.

Customs, Taxes and Import Duties

Kickass-Kombat.com is not responsible for any customs, taxes or import duty that may be added to your order once it enters your country or state. We try our best to accurately mark our lowest value (website price less our local taxes, packaging, shipping and administration costs) on the package.

If the package does incur any additional fees then it is your responsibility to pay them. Any item returned to us by customs or shipping companies will be sent back to you or a refund offered. An additional shipping charge may be levied if we resend the goods.

If items are impounded or confiscated due to your country's/state's import regulations, Kickass-Kombat.com is not responsible for this and is not obliged to send you a replacement or refund.

Seized goods that are returned to us fully intact will be refunded, less the local taxes, packaging, shipping and administration costs we will have paid.

Please check your country's/state's import regulations before ordering if you are in any doubt.

Restricted Items

Kickass-Kombat.com sells items that in some countries and states may not be legal to import or own. We send our goods from countries and states where our items are perfectly legal for responsible adults over the age of 18 to buy, sell, send by post or own. However we must advise you that if you do wish to purchase such items that may be illegal in your own country or state*, then you are doing so fully at your own risk and are liable for any consequences. You are fully responsible for your own actions and for checking your country's/state's laws before completing an order.

You must be over 18 years of age and be a member in good standing of a recognised martial arts club or body to purchase weapon items from Kickass-Kombat.com.

All new customers ordering a restricted item will be subject to a proof of age check, for example, if we cannot verify your age by automated electronic means we may ask for a scan of your passport, driving licence, birth certificate or similar document before we process your order.

Use and misuse of martial arts weapons carries serious risks including personal injury, disability, property damage and death. Weapons are sold for training and kata use only under strict expert supervision under an accredited martial arts body, or for demonstrations of forms, or as collectors' items for display only. You must inspect weapons before and between each and every use to ensure that they are in perfect condition. Under no circumstances use weapons for sparring or contact. Users assume all risks including personal injury, disability, property damage and death.

All weapons are offered for sale as collectible or utility items for the sole purposes of display or kata use under the strict supervision of an accredited martial arts body. There is absolutely no suggestion that any weapon offered is suitable for combat as a weapon, for inflicting injury on a person or other animal, or for causing fear of injury.

Kickass-Kombat.com accepts no liability for any personal injury, disability, property damage or death due to use or misuse of items sold on this site.

We would like to draw our customers' attention to various worldwide laws that prohibit carrying any weapon considered to be offensive in a public place. We would like to point out that holding a licence or club card that permits you to purchase weapons does not entitle you to carry such weapons in a public place.

In respect of the Acceptable Use Policies of our various online payment processor providers you may find that you are unable to purchase certain restricted items through one or more payment processors. Unfortunately this may also restrict the primary currencies you can use to complete your purchase. However, in general you should be able to complete your order by selecting a different currency/payment processor combination.

Please do not ask us to circumvent our payment processors' AUPs as we will refuse in every case.

*Items, including collectibles, that can be classed as weapons are not shipped to countries currently under arms embargoes imposed by the UN, EU, or OSCE. In addition we do not send restricted items to countries under other internationally agreed restrictions for the maintenance of regional peace and stability. We do not send restricted items to: Armenia; Azerbaijan; Benin; Burkina Faso; Burma; Cape Verde; China; Congo, Democratic Republic of the; Cote d'Ivoire; Eritrea; Gambia, The; Ghana; Guinea; Guinea-Bissau; India; Iran; Iraq; Korea, North; Lebanon; Liberia; Libya; Mali; Niger; Nigeria; Pakistan; Senegal; Sierra Leone; Somalia; Sudan; Syria; Togo; Uzbekistan; Zimbabwe. See partial list of current arms embargoes.

Customer Service and Complaints

In the event that you wish to make a complaint, please use our online contact form or call us giving the details of your order number if applicable and the nature of your complaint.

Legal Arbitration

Any controversy or claim arising out of or relating to this contract, or the breach of this contract, shall be settled by binding internet arbitration at judge.me in accordance with the judge.me arbitration agreement. The arbitrator's decision shall be final and legally binding and judgment may be entered thereon.

Privacy Policy (last updated: July 8th 2012)

Personal Information

Kickass-Kombat.com strictly does not share your personal information with any third party for any purpose (without your explicit permission) outside what this privacy policy outlines below except in the normal course of business (for example, to check your age when you buy restricted items, to securely process your order payment through our online payment processors or to dispatch your goods through a shipping service), or unless required to do so by law or a court order.

Cookies

"Cookies" are small files that are sent between a website and your internet browser. Cookies can only be accessed either online by the website that originally sent them, or by the user of the internet browser.

Kickass-Kombat.com uses cookies to improve your website experience, for example, to maintain a secure log-in (where available) and to maintain the contents of your online basket before checkout.

Kickass-Kombat.com also allows some third party cookies to be sent via or in relation to our website, for example, to allow our payment processors to securely handle your payment details.

Cookies are of two types:

  • "Session cookies" that are normally deleted by your internet browser when you close it.
  • "Persistent cookies" that are kept by your browser for longer until they meet their expiration date.

Cookies stored by your internet browser can be viewed and deleted at any time - please check your browser's documentation for instructions on how to view and delete cookies.

Our Cookies

We use session cookies to:

  • Remember what is in your shopping basket as you shop on our website.

We use persistent cookies to:

  • Remember your site preferences, for example, your preferred currency.
  • Remember what is in your shopping basket, for example, if you left the website before completing your order and wanted to continue it later on.

Third Party Cookies

We allow selected third parties to set cookies via Kickass-Kombat.com, for example:

  • We use online payment processors ( and Bit-Pay) to safely and securely handle your payments.
  • We use Google Analytics to better understand our customers' use of our website and their browser/device capabilities so that we may continually improve the overall experience.
  • We use integrated services from social media sites such as Facebook, Twitter and Google+ to make our website more fun and interactive, and as additional methods for you to contact us and connect with our other satisfied customers.

Deleting/Blocking Cookies

For the best site experience we recommend you allow all cookies from our website, but if you prefer not to please note the following:

Temporary session cookies for holding your basket contents and processing your payment may be unavoidable. These are normally deleted automatically by your internet browser when you close it.

Once your online visit to Kickass-Kombat.com is complete you may, without any major problem, delete all cookies we or our selected third parties may have sent your internet browser during your visit.

Additionally you may safely delete or block the analytics and social media cookies detailed above at any time for a reduced but functional site experience.

Please check your internet browser's documentation for instructions on how to view, delete or block cookies.

External Links

The Kickass-Kombat.com website sometimes includes links to or material from other websites that are beyond our ownership or control.

Kickass-Kombat.com is not responsible for the content or privacy policies of websites and material external to Kickass-Kombat.com.

The links are provided only as a convenience to our customers and we do not necessarily endorse the content nor editorial views of any other website.

Please check the terms and conditions and privacy policies of external websites before submitting your information to them.